Return & Exchange Policy
You may request a re0.009turn or exchange within 30 days from the date of receipt.
Conditions for Return & Exchange
Returns or exchanges are accepted in the following cases: product appearance, quality issues, color differences, odors, incorrect items, or no reason return/exchange.
Return & Exchange Process
To request a return or exchange, please contact our customer service team via email or phone and provide the following information:
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Order number
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Payment proof
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Reason for return or exchange
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Relevant photos or videos
Our customer service team will promptly process your request and notify you of the outcome. Once approved, we will provide the return/exchange address and shipping label. Customers should return the item with the label to the specified address and wait for us to receive and inspect the product to ensure it meets the return/exchange requirements.
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Return: Once the product passes inspection, the refund process will be immediately initiated.
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Exchange: Once the product passes inspection, we will arrange shipment of the new item within 1-3 business days. For more details on shipping times, please refer to the Shipping policy.
Refund Process
After the return is confirmed, we will process the refund within 1-5 business days, and the refund will be returned to the original payment method.
Cost Policy
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Shipping fees covered by us: issues related to product appearance, quality, color differences, odors, or incorrect items.
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Shipping fees covered by customers: no-reason returns or exchanges.
Disclaimer
We are not responsible for delays in returns or exchanges caused by force majeure, shipping delays, or other uncontrollable factors. This return and exchange policy does not affect your legal rights as a consumer under applicable law.
Contact Information
Address: 1500 FREMONT ST P234, LAS VEGAS, NV 89101-5418, US
Email: client@habivella.com
Phone: +1 (775) 408-4658
Working Hours: Monday–Friday, 10:00–18:00 (Europe/London, GMT/BST)